Once an order is placed, we will begin building the piece(s) from scratch within three days. Because our pieces are handmade to order, we are unable to cancel any orders after 24 hours and cannot guarantee specific delivery dates. However, our build process typically takes three to four weeks. This is only an estimate.
At Model Line Design, we build furniture to last a lifetime and are confident that you’ll fall in love with your purchase. We also understand that sometimes you change your mind after placing an order. Returns are accepted within 14 days of delivery. Please contact us to schedule a pickup. You will be required to pay return shipping, which is up to $250 for larger items. This allows us to keep our pricing down. Once we receive the furniture back in our warehouse and have inspected it for damage, you will receive a full refund.
We reserve the right to a 1” dimensional tolerance on each furniture piece. Because each piece is handmade especially for you, variances in color, characterization, species, texture, etc. are to be expected. If a piece demonstrates faulty craftsmanship within 180 days, we will do our best to repair, however, no piece may be returned without our written consent. Questions? Contact us at firstname.lastname@example.org