Payment is due within 5 days of purchase, unless other arrangements have been made in advance. We accept VISA, MasterCard, PayPal, business/personal check with 10 business days clearing, wire transfer and cash at pickup in the shop.
SHIPMENT OF SMALL ITEMS We professionally package all small items that can safely ship via FedEx, USPS, UPS and DHL for free and guarantee a safe delivery. FREIGHT DELIVERY Most furniture is pre-quoted for economical curbside delivery anywhere in the lower 48 States* via common freight carrier, generally arriving to most locations in 10-15 business days. The item is professionally packaged in-house, palletized and shipped on a tractor trailer - the pre-quote does not include lift-gate service but that service can be added for $ 65. We generally recommend a lift-gate for shipments with a total weight over 150 lbs, but this is at the buyer’s discretion. Buyers are notified by the carrier of the delivery date and must make arrangements to receive and inspect the goods: goods left unattended at a residence may not qualify for insurance coverage in the event of damage. In the event a buyer requests the shipping firm to provide any additional services (lift gate, change of address, etc.) or if the buyer requests an item to be held by the shipping firm, the buyer agrees to pay all service fees and storage fees incurred by Silla, ltd. Buyers are responsible for unpacking, moving the item into their home and disposing of all packing materials without assistance from the driver. * Some areas do not qualify for pre-quoted shipments, including residences with ferry-access, ultra-rural locations, or locations with truck access issues. It is very rare, but we reserve the right to disqualify an address from a pre-quote upon notification of your delivery address; in these situations, we will offer to cancel the order for you, see if a pickup at the nearest freight terminal is a practical option, revise a quote for your approval or offer a quote from a different carrier for your approval. DAMAGE POLICY Because we professionally package each item in-house, damage is incredibly rare. However, we understand the disappointment that can occur in this unlikely event and will work hard to help you through the situation. Damage for items shipped with USPS, UPS, FedEx or DHL must be reported to us within 24 hours of signature confirmed delivery. We will require the buyer to send us photographs of the packaging and the damage to the item. The buyer will be required to have the item safely packaged again and mailed back to our shop with a pre-paid label. Once we safely receive the item, a refund will be made for the original purchase price plus shipping via the original payment method. For common freight shipments arranged by Silla, ltd., the buyer or representative of the buyer is responsible for being available at time of delivery to inspect the packaging and item for damage - under no circumstances should the item be refused, as doing so will void the insurance coverage. In the event of damage, call us immediately, note all damage on the bill of lading while the driver is still present, take detailed pictures of the damaged packaging and item, send those images to us and we will assist you in filing the claim and working through the process. Concealed damage and/or damage not noted on the Bill of Lading will not be covered, so be sure to fully inspect the item before signing the Bill of Lading and releasing the driver. In most cases, a representative of the freight firm will need to inspect the item and packaging so it is the buyer’s responsibility to retain all packing materials until the claim process is complete. The carrier reserves a "right to repair" a damaged item to industry standard. We do work hard to move claims along as quickly as possible, but please note that claims and/or repairs will be settled with the insurance company and carrier prior to any payout to the buyer. For shipments with a carrier the buyer selects or arranges, the terms of that carrier's insurance coverage will apply to the shipment and the buyer will be responsible for working through the claim process with the carrier. We are happy to provide paperwork or any other required documentation to assist in the claim process.
Your satisfaction and confidence is of utmost importance to us, which is why we guarantee the item you purchase will be exactly as described in the photographs, text and condition report. If the item is significantly different than described, contact us to return it within 48 hours of delivery and we will cover the cost of shipping in both directions. For other returns, where the item is described correctly but might not be exactly what you are looking for, contact us for a return authorization within 14 days of delivery - a 20% restocking fee plus any packing/shipping costs we incurred will be deducted from the refund. Return shipping is the buyer’s responsibility to arrange and pay for; the returned item must be received in original condition within 14 days of return authorization. Items arriving past the 14-day return window will be offered a store credit for the purchase price less a 20% restocking fee and packing/shipping costs incurred. Purchased item(s) will generally ship within five to ten business days of receiving cleared payment. In the event a client has requested shipment be delayed or where shipping/pickup is being handled by the client, item(s) are eligible for return for 14 days from date of payment after which point the sale is final. Sale of any item(s) where a client has requested custom work, alteration, conservation or restoration to be completed is final and is not eligible for return. International and layaway purchases are not eligible for return.