Shipping, Returns and Exchanges
We ship orders weekly for items that do not need finishing work. We use FedEx and Several Freight carriers to ship out orders. If we are shipping to a residential address please note this in the notes on your order. Custom finishing work has a lead time of 2-3 weeks. If you need to group several orders together or need international shipping quotes please email us.
Refunds or Returns
All items must be returned in original condition. Any wood slab that has been altered, cut, drilled or worked on in any way will not be accepted for Return.
All custom work done on a slab before it leaves our facility is non refundable.
If for some reason you aren’t completely satisfied with your purchase, please contact us with the issues and we will do what we can to fix the problem. Any item returned, must be in its original condition. We will not accept returns on items that have been altered in any way. Returns must be made within 30 days of purchase. We do charge a 10% restocking fee on all returns, with a minimum restocking fee of $20.00. Your refund minus the restocking fee & shipping charges will be issued once we receive the item back in the shop. Buyer is responsible for the cost of shipping both ways.
Damage must be reported within 3 business days if received via FedEx and Freight LTL must be written on the BOL before you sign receipt and reported immediately. We professionally package each slab that leaves our facility but we cannot control how they are pick up . In the event that you receive your item(s) and it is damaged, please email us immediately so we can report a claim with FedEx or the LTL Freight Carrier. Please make sure to take several pictures and keep all the packaging materials. Once we file a claim with Fedex, they require the original packaging and the item to be held at your residence for up to five business days. If shipped Freight LTL the items will need to be repackaged to be shipped back. Please keep the packaging and item available, and be ready to package it back up for your FedEx driver to pickup, should they request an inspection. Take a look at the current inventory for a replacement piece that fits your project.