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SHIPPING & RETURNS

Shipping policies

Each piece of furniture is made to order by us. We have a 1-2 week lead time on most of our items. Your package will ship via Fed Ex. All shipments are delivered with no signature required. 

*Please contact us for a shipping estimate to Hawaii or Alaska prior to ordering.

Returns and exchange details

Some times accidents may happen but don't worry you are covered by our 30-day, 100% money back guarantee.

If your item qualifies for a return, we’ll require either a receipt, an order number or any other proof of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If a package is returned to Artisan Born because of an incorrect/incomplete address, the customer is responsible for all shipping charges.

All of our furniture is made to order. You may return an item within 30 days of delivery. All shipping fees are paid for by the customer. The refund amount will be minus any shipping costs Artisan Born incurred getting the package to you. If the value of the package is greater than $100, we suggest that you purchase the insurance to cover any damage that may occur in shipping. Repackage the item to avoid damage. Any damage that is not covered by insurance will be deducted from the refund amount. There is a 20% restocking fee on returned items and items that are cancelled after the 24-hour cancellation policy.

ELIGIBILITY

To be eligible for a return, your item must be:

Unused in the same condition that you received it In the original packaging

EXEMPT GOODS

Some items will not qualify for a refund: Gift Cards, used items and items outside of the 30 days of purchase. 

PARTIAL REFUNDS

Some items that you might receive a partial refund: 

If Items are not in the original packaging. Any noticeably used items.  Any item that is returned more than 30 days after delivery

REFUNDS

We will fully inspect and review any received damage.

If you are approved, your refund will be processed, and a credit will automatically be applied to your original credit card used.

EXCHANGES

We only exchange items is they are defective or damaged. If you can reach out to us for an exchange questions with our email: support@artisanborn.com