Shipping policies
*Please contact us for a shipping estimate to Hawaii, Alaska & Canada prior to ordering.
Returns and exchange details
If damage has occurred please take photos of packaging and the damaged piece. Please submit these to us via email within 1 day of receiving your order. If there is a delivery issue/lost package, we will fix or replace the shipment.
If your item qualifies for a return, we will issue a return label so that you can return the items to us for us to fix or replace.
Return Policy: In the rare event that your order is inaccurate or has a defect, we will fix or replace the item and correct the issue. All built items are crafted from solid hardwood. Our finishes are applied by hand. Any characteristics of handmade furniture are not considered defects. Artisan Born will also fix or replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of packaging and freight charges, we are unable to offer returns or refunds on shipped orders. All of our furniture is made to order.
All custom items are not eligible for return.
All items shipped via freight are not eligible for return.
Order Cancellation: Once your order has been placed you have 24 hours to make changes or cancel your order. After the 24 hour period there are no changes, cancellations, modifications or refunds. You order is already in production.
EXEMPT GOODS
Gift Cards
Used Items
Custom Items
EXCHANGES
We only exchange items if they are defective or damaged. If you can reach out to us for an exchange questions with our email: support@artisanborn.com
Canadian & International Orders
Customers are responsible for all customs duties, import taxes, tariffs, and brokerage fees. These charges are not included in the product price or shipping cost paid to Artisan Born. Refusing delivery or failing to pay these charges does not cancel the order or qualify it for a refund. Any additional costs resulting from a refused shipment are the customer’s responsibility.