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How to Use Kindness When Customers are Angry and Upset

How to Use Kindness When Customers are Angry and Upset

As a small business owner, the odds are good that you will have at least one unhappy customer. While you probably didn’t do anything to upset your customers, someone is bound to find something to complain about and once that tiny little thing is found, you will hear all about it. Even if you have incredibly thick skin that deflects any and all complaints, have a plan so you can...

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